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District Collector Engages with Citizens During Prajavani, Personally Receives Petitions at Public Complaints Department in Collectorate Hall
Public Complaints Review sessions continue to serve as a crucial link between the administration and the public as the District Collector personally engaged with petitioners on Monday during the weekly Prajavani held at the Collectorate Conference Hall. This move is seen as a positive development in the district’s governance approach, underscoring a commitment to transparency, responsiveness, and citizen welfare.
Public Complaints Review sessions continue to serve as a crucial link between the administration and the public as the District Collector personally engaged with petitioners on Monday during the weekly Prajavani held at the Collectorate Conference Hall. This move is seen as a positive development in the district’s governance approach, underscoring a commitment to transparency, responsiveness, and citizen welfare.
Direct Engagement for Immediate Redressal
The public complaints review mechanism through Prajavani has gained renewed momentum, thanks to the direct involvement of the Collector, who is taking time each week to personally engage with people and listen to their issues without intermediary filters.
Residents expressed relief and satisfaction at having their voices heard at the highest level of district administration. Many petitioners hailed from remote tribal areas, some from urban slums, and others represented community groups or NGOs.
“I came here hoping to get justice for a land issue pending for five years,” said Lakshmi, a petitioner from an interior village. “I was surprised and relieved that the Collector listened carefully and marked my case for priority resolution.”
TRENDING
Systematic Handling of Petitions
During the public complaints review, officials ensured that all incoming petitions were documented with proper acknowledgment receipts. Each grievance was assigned a tracking number, and applicants were informed of the department and official assigned to investigate their matter.
A dedicated team was present to digitally log the complaints and forward them to the relevant departments for action. The Public Complaints Department, which has been upgraded with additional staff and software support, is being hailed as a model setup for citizen service management.
Collector Emphasizes Accountability
In his brief statement to the media, the Collector emphasized that Prajavani is not just a formality, but a serious commitment to addressing people’s issues in real-time. “Every petition we receive today will be tracked until resolved. I will personally follow up on sensitive and long-pending cases,” he declared.
He further instructed officials to respond within 7 days on progress made in addressing the grievances and warned of action against departments found neglecting citizen concerns.
Focus on Vulnerable Sections
The public complaints review also prioritized grievances from marginalized and vulnerable sections—including widows, the elderly, SC/ST communities, and people with disabilities. Special officers were deployed to assist petitioners with limited literacy or mobility, ensuring inclusive governance.
A group of differently-abled individuals submitted a collective petition seeking better access to government buildings and public transport. The Collector responded with a directive to the municipal office to initiate audits for accessibility compliance across government spaces.
Technology Integration in Complaint Tracking
This week’s Prajavani public complaints review also saw the introduction of an online grievance monitoring system. Every physical petition submitted was scanned and linked to a digital portal where both the petitioner and administrators can view updates.
The system also sends SMS and email alerts to petitioners on status changes. The Collectorate’s IT Cell confirmed that this would reduce the need for follow-up visits and would bring greater transparency to the redressal process.
Boosting Citizen Confidence in Governance
The public turnout and satisfaction expressed during the public complaints review reflected a growing trust in administrative mechanisms. Many petitioners left with a renewed hope that their issues were not being ignored.
“This is the first time I’ve seen such a direct and structured way of handling complaints,” said Raju, a youth leader who came to seek justice for a delayed scholarship. “If this system continues, people will have more faith in the government.”
Support From Line Departments
Officers from the Revenue, Welfare, Housing, Agriculture, and Education departments were also present during the public complaints review. This ensured immediate forwarding of complaints to the relevant wings and real-time instructions for basic query resolution.
In cases like ration card rectifications, welfare scheme enrollment, or housing approvals, on-spot verifications were initiated by field officers. In some instances, petitioners received solutions on the same day, a rare and welcome development.
Continued Weekly Interactions Planned
The District Collector confirmed that Prajavani public complaints reviews will be held every Monday without fail, and in the future, plans are underway to hold mobile grievance redressal camps at the mandal level to reach remote areas.
“We want governance to travel to the people, not the other way around,” said the Collector, reinforcing the mission to create an accessible, transparent, and efficient public administration system.
Conclusion
The public complaints review session held under the Prajavani program reflects the evolving face of governance—proactive, participative, and citizen-first. With direct leadership from the Collector and structured backend support, the initiative has already begun delivering results.
This weekly engagement promises to act as a powerful accountability tool, ensuring that no voice goes unheard, and every genuine concern is addressed. If this momentum continues, the district can expect to see significant improvement in public trust, service delivery, and inclusive development in the coming months.
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