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DGP Dr. Jitender Interacts with Telangana SHOs, Emphasizes Citizen-Centric and People-Friendly Policing
*Citizen-Centric Policing Drive* took a meaningful step forward in Telangana as *Director General of Police, Dr. Jitender IPS, interacted with selected **Station House Officers (SHOs)* from across the state. In a high-impact leadership session, the DGP urged police officers to *adopt a people-friendly policing model* and to stay committed to a *citizen-first philosophy* in every interaction, procedure, and response.
The session, titled “Leadership with a Vision”, was part of the Telangana Police’s ongoing internal leadership engagement initiative aimed at nurturing responsible, proactive, and empathetic policing throughout the force.
DGP’s Message: Serve with Empathy, Lead with Integrity
Speaking to the SHOs, Dr. Jitender emphasized that the role of a police officer goes far beyond enforcing laws — it is about *winning public trust* through behavior, prompt action, and ethical conduct.
“*Citizen-Centric Policing Drive* is not a slogan, it’s a mindset,” he said. “Our uniform should represent safety, dignity, and service. Every SHO must become the face of people-friendly policing in their station limits.”
He reiterated that *citizen satisfaction must be the top performance indicator* for all field officers and encouraged SHOs to be visible, accessible, and solution-oriented leaders in their communities.
*Key Themes Highlighted During the Interaction:*
1. *Responsiveness to Citizens:*
Officers were instructed to ensure swift, respectful, and unbiased responses to citizen grievances.
2. *Transparency in Functioning:*
Dr. Jitender urged officers to maintain integrity and openness, especially while handling sensitive issues.
3. *Human Dignity at the Core:*
Emphasis was placed on treating every complainant—regardless of background—with dignity and patience.
4. *Technology in Service:*
He encouraged the use of real-time tech tools and dashboards for public feedback, crime mapping, and case progress tracking.
5. *Preventive Policing:*
SHOs were guided to identify and resolve community tensions early through proactive community engagement.
TRENDING
People-Friendly Policing: More Than a Concept
The *Citizen-Centric Policing Drive* is a cornerstone of Telangana Police’s larger vision to redefine law enforcement in the 21st century. Moving away from a reactive model to a *proactive, community-based approach*, the initiative empowers local police leaders to engage, educate, and evolve with the citizens they serve.
“Our people should feel comfortable walking into a police station, not intimidated,” said Dr. Jitender. “It begins with the SHO and ends with the citizen walking out with faith in the system.”
Station House Officers are at the helm of police-public interaction. The DGP emphasized that SHOs are no longer just enforcers, but *managers of community safety and trust*. He urged them to:
* Conduct regular public grievance redressal meetings at station level.
* Build positive relationships with local communities, especially youth and elders.
* Ensure proper *training and conduct among subordinates* to maintain uniform standards of behavior.
He also discussed the need for internal audits, both of pending cases and personnel behavior, to ensure SHOs act as true role models in their respective areas.
The initiative reflects the Telangana Police Department’s ongoing efforts under the leadership of Chief Minister *K. Chandrashekar Rao* and guidance from the *Telangana State Police Headquarters*, to promote efficiency, transparency, and empathy in policing.
Recent reforms have included:
* Expansion of *She Teams* for women safety.
* Upgrades to *police station infrastructure*.
* Deployment of AI-based monitoring and body-worn cameras to increase accountability.
Dr. Jitender reiterated the importance of aligning field policing with these policy-level developments. “Our leadership model must be visible at every station level—only then will people believe in system-wide change,” he said.
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